1. Who We Are

Super Guttering Services (“we”, “us” or “our”) is a guttering services provider based in Salisbury, UK.
We are committed to protecting your privacy and handling your personal information in a fair and transparent way.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website
or contact us about our services.

2. Information We Collect

2.1 Information you provide directly

When you contact us or use our services, we may collect:

• Name
• Email address
• Phone number
• Postal address
• Details about your enquiry or project
• Any information you choose to include in contact forms or emails

2.2 Information collected automatically

When you browse our website, some information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on each page
• Referring website or source

This information is typically collected using cookies or similar technologies to help us understand how visitors
use our website and to improve performance and user experience.

3. How We Use Your Information

We may use your personal data to:

• Respond to your enquiries and provide quotes
• Schedule and carry out guttering services
• Manage our relationship with you as a customer
• Improve our website, services and customer experience
• Maintain internal records, including invoices and job history
• Comply with legal and regulatory obligations

We do not sell, trade or rent your personal information to third parties for marketing purposes.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Contract: to provide quotes, perform services, or take steps before entering a contract.
• Legitimate Interests: for business operation and service improvement.
• Consent: for marketing communications when you opt in.
• Legal Obligation: compliance with laws such as tax or accounting requirements.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access,
loss, misuse or disclosure.

Your data may be stored:

• On secure, password-protected systems
• Within our website and email platforms for communication
• In business management or accounting tools

We retain your data only for as long as necessary to fulfil the purpose it was collected for or to comply with
legal requirements.

6. Sharing Your Information

We may share your personal information with:

• Trusted subcontractors or team members working on your project
• Website, hosting or IT service providers
• Professional advisers
• Legal or regulatory authorities if required

All third parties are required to handle your data securely and use it only for the purposes agreed.

7. Cookies & Website Tracking

Our website may use cookies and tracking technologies to improve usability and analyse visitor behaviour.

Cookies may be used to:

• Remember user preferences
• Analyse website traffic
• Improve performance and content

You can control cookies in your browser settings. Disabling cookies may affect website functionality.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where applicable)
• Restrict or object to certain processing activities
• Withdraw consent (for marketing)
• Request data portability

To exercise these rights, contact us using the details below.

You may also complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

9. Links to Other Websites

Our website may contain links to external sites not operated by us. We are not responsible for their content or
privacy practices.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Super Guttering Services
Salisbury, UK
Phone: 07936 764009
Email: info@superguttering.co.uk

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last
updated” date.